Termatree ("we," "us," or "our") operates www.termatree.com (the "Site"), a US-based online store offering premium handmade statues crafted in Nepal. This Privacy Policy explains how we collect, use, and share personal information when you browse the Site, contact us, or place an order. "Personal information" means information that identifies or can reasonably be linked to a person.

Collecting Personal Information

We collect information that you provide, information generated when you shop with us, and information collected automatically when you use the Site. The details depend on how you interact with us.

Device and browsing information

• What we collect: IP address, browser and device details, approximate location derived from your IP address, pages and products viewed, search terms, referring pages, and interactions with the Site.
• How we collect it: Automatically through the Site and technologies such as cookies, pixels, and server logs.
• Why we use it: To operate and secure the Site, remember your preferences and cart, understand how visitors use the store, and improve the shopping experience. Where enabled, we may also use it to measure or personalize advertising.

Order and account information

• What we collect: Name, email address, phone number, billing and shipping addresses, products ordered, order history, and payment and transaction details. Payment providers handle payment credentials; we generally receive transaction information rather than your full card number.
• How we collect it: From you when you create an account, check out, or update an order, and from payment and commerce providers involved in your transaction.
• Why we use it: To process payments, confirm and fulfill orders, arrange international shipping from Nepal, provide tracking, handle customs or delivery questions, prevent fraud, and manage returns, refunds, and customer accounts.

Messages and other information you provide

• What we collect: Information in emails, contact forms, reviews, custom or commissioned statue requests, and support messages, including any photos or other details you choose to send us.
• Why we use it: To answer questions, arrange requested services, resolve order issues, and improve our products and service.

Marketing information

If you subscribe to our newsletter or agree to marketing, we use your contact details and preferences to send updates and offers. You can unsubscribe using the link in a marketing email or by contacting us. We may still send messages needed to service your order.

Children

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.

Sharing Personal Information

We share personal information only as needed to run the store and for the purposes described in this policy. Recipients may include:

• Shopify: Our ecommerce platform, which hosts the Site and helps process shopping and order activity. Read Shopify's consumer privacy policy for information about Shopify's own processing.
• Payment and financing providers: Providers selected at checkout, such as Shop Pay, PayPal, or installment providers, to process payments and related services. Their own privacy notices may also apply.
• Shipping and fulfillment partners: Couriers, insurers, customs agents, and partners in Nepal or the destination country that need delivery details to prepare, insure, clear, and deliver your statue.
• Service and marketing providers: Companies that help with site operation, analytics, customer support, email, and advertising, where those services are used and subject to your choices and applicable law.
• Legal and business recipients: Authorities or other parties when required by law, to protect rights or prevent fraud, or in connection with a business transfer.

When you follow a link to another website or choose a third-party payment service, that provider's privacy practices apply to the information it collects directly from you.

Advertising and data sharing choices

We may use cookies and similar technologies to understand visits to the Site, measure campaigns, and show relevant ads. Depending on the technology used and the law where you live, sharing browsing information with advertising partners may be treated as a "sale," "sharing," or targeted advertising. You can use our Do Not Sell or Share My Personal Information page, where available, or email us to request an opt-out. You can also manage non-essential cookies through any privacy choices presented on the Site and your browser settings. These choices may not stop all ads, but they can limit personalization.

Using Personal Information

We use personal information to provide the Site and sell and deliver our statues; communicate about purchases, commissions, and support requests; maintain accounts; detect and prevent fraud; meet tax, customs, and other legal obligations; improve our services; and send marketing where permitted. We use information only for purposes consistent with this policy or as otherwise explained when we collect it.

Legal bases for visitors in the EEA and UK

If the GDPR or UK GDPR applies, our legal bases depend on the purpose: performing a contract (such as processing and shipping an order), complying with legal obligations, our legitimate interests (such as securing and improving the store and responding to inquiries), and consent where required (such as for certain cookies or marketing). You may withdraw consent at any time; this does not affect processing that occurred before withdrawal.

Retention

We keep personal information for as long as needed for the purposes described here, including fulfilling orders, keeping records required for tax or accounting, resolving disputes, and meeting legal obligations. How long we keep a particular record depends on its purpose and applicable law. When it is no longer needed, we delete or anonymize it where reasonably possible.

International transfers

Because we sell internationally and our statues are made and shipped from Nepal, your information may be accessed or processed in the United States, Nepal, and other countries where Shopify, payment providers, couriers, or service providers operate. Privacy protections may differ from those in your country. Where required, we use appropriate safeguards for international transfers.

Your Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information; obtain a copy of certain information; object to or restrict certain processing; and opt out of certain advertising uses or data sharing. You may also have the right to appeal a decision about a privacy request or lodge a complaint with a data protection authority.

To make a request, email sales@termatree.com and describe the right you want to exercise. We may need to verify your identity before responding. You may use an authorized agent where applicable law permits. We will respond as required by the law that applies to your request and will not discriminate against you for exercising your privacy rights.

Cookies

Cookies and similar technologies are small files or identifiers used when you visit the Site. Some are needed for core store functions; others help us understand traffic, remember choices, or support advertising. The cookies in use can vary with your browser, region, and the services enabled on the Site.

Category	Purpose
Essential	Keep the cart and checkout working, maintain sessions, and help protect the Site.
Preferences	Remember choices such as region or language where available.
Analytics	Help us understand visits and improve the store.
Advertising	Measure campaigns and, where enabled, help show relevant ads.

You can manage cookies through your browser and any cookie controls displayed on the Site. Blocking essential cookies may prevent the cart, checkout, or account features from working. Cookie duration varies by provider and purpose; some end when you close your browser, while others remain until they expire or you delete them.

Do Not Track

Browsers may send a "Do Not Track" signal, but there is no consistent standard for responding to it. Use the privacy and opt-out options described above to communicate your choices. Where applicable law requires us to honor a recognized opt-out preference signal, we will do so.

Security

We use reasonable measures to protect personal information, but no website or method of transmission is completely secure. Please contact us if you believe your information has been misused.

Changes

We may update this Privacy Policy to reflect changes to our services, practices, or legal requirements. We will post the revised policy here and update the date at the top. Where required, we will give additional notice.

Contact

For privacy questions, requests, or complaints, contact Termatree at sales@termatree.com. You can also reach us through our contact page.